📦 退换货政策
更新日期：2026年6月
感谢您选择我们的天然玛瑙。我们深知您对宝贝的期待，同时也希望您充分了解——您购买的是一件**亿万年前大自然形成的独一无二的天然产物**。请在购买前仔细阅读以下政策。
一、可退换货的情况
我们接受【签收后 7天内】的退换货申请，【仅限】以下情况：
- 运输途中造成的明显破损（如断裂、严重崩口）——需提供【完整的视频或照片】。
- 与商品描述严重不符（如发错尺寸、发错颜色品类、材质完全不对）。
- 经权威检测机构证实为非天然玛瑙（如注胶酸洗而未标明）——我们将【全额退款并承担检测费用】，同时赔付往返运费。我们对自己的品质有绝对信心。
二、不可退换货的情形
以下情况【不接受】退换货，因为它们属于【天然玛瑙的固有特征】，并非质量缺陷：
- 天然生长痕迹：石纹、水线、棉絮、矿点、朱砂点、冰裂纹、内圈微平、厚度不均、颜色深浅不一等。
- 主观审美差异：您觉得“不够完美”、实物与屏幕显示存在色差（不同显示器设置不同）、大小/重量与想象中不符。
- 个人原因：“不想要了”、“觉得别家更便宜”、“戴着不好看”等。
- 佩戴后的人为损伤：摔碰、接触化学品、暴晒等不当保养导致的损坏。
- 定制/刻字商品：除质量问题外，不接受退换。
> 特别说明： 每一颗玛瑙都是独一无二的，那些“不完美”恰恰是它的天然身份证。我们在商品描述和店内公告中已明确告知。一旦下单，即表示您已了解并接受这些天然特征。
三、退换货流程
如您的订单符合第一部分条件，请按以下步骤操作：
1. 联系我们：签收后 7天内，通过【您的客服微信/电话/店铺聊天工具】发送订单号、问题照片/视频及简要说明。
2. 获取回复：我们将在 【3天内】 回复您，提供退换货地址及注意事项。
3. 妥善包装：请用原包装或等效安全包装将商品寄回，确保运输途中不受二次损坏。
4. 寄回运费：
- 因我方责任（发错货、品质问题）导致的退换，运费由我们承担。
- 因非质量问题的退换（仅限符合第一部分第1、2条且经我们同意的情况），**运费由买家承担**。
四、退款说明
- 我们收到退回商品并【查验无误】后，将在 【5 个工作日内】 按原支付渠道退款。
- 原订单的【发货运费】及【退回运费】不予退还（除非是我方责任）。
- 如退回商品因【包装不当】在途中受损，我们有权【扣除一定折损费】或【拒绝退款】。
五、品质复检保障
我们的玛瑙并无提交证书{主要是玛瑙便宜店主穷】
我们【强烈支持】第三方权威机构检测。如果您对天然性存疑，可将商品送至【国家/国际认可的专业检测机构】（如NGTC、GIA、AIGS等）。若检测结果证明该商品【确非玛瑙】（与我方描述不符），检测费用由我方承担，并全额退款。
六、特价/清仓商品
- 特价、秒杀、清仓商品，**恕不退换**（除非运输途中破损）。
- 批量采购订单，退换政策另议，请在下单前咨询客服。
七、联系我们
如有任何疑问，或需发起退换货，请随时联系：
> **温馨提示：** 天然玛瑙是大地的礼物，请您给它们一点包容。如果您是“完美主义者”，请务必确认能接受天然特征后再下单。我们珍惜每一位顾客，也希望每一件宝贝都能遇到懂它、爱它的人。🙏
📦 Return & Refund Policy
Last updated: June 2026
Thank you for choosing our natural agate. We understand your expectations for your treasure, but we also want you to fully understand – you are purchasing a one‑of‑a‑kind natural product formed by nature over hundreds of millions of years. Please read this policy carefully before placing your order.
1. Situations Where Returns/Exchanges Are Accepted
We accept return/exchange requests within 7 days of delivery only for the following reasons:
Obvious damage caused during shipping (e.g., breakage, severe chipping) – you must provide clear unboxing videos or photos.
Significant mismatch with the product description (e.g., wrong size, wrong color category, or completely different material than ordered).
Certified by an accredited testing authority as not natural agate (e.g., acid‑washed or resin‑filled without disclosure) – we will issue a full refund and cover the testing fee, plus reimburse round‑trip shipping. We have absolute confidence in our quality.
2. Situations Where Returns/Exchanges Are NOT Accepted
The following situations are not eligible for return or exchange, as they are inherent characteristics of natural agate and not quality defects:
Natural growth marks – veins, waterlines, cotton‑like inclusions, mineral spots, cinnabar dots, hairline fissures, slightly uneven inner rings, thickness variations, color shading, etc.
Subjective aesthetic preferences – you feel it's "not perfect enough", color differences between the actual item and screen display (monitor settings vary), size/weight not as imagined.
Personal reasons – "I changed my mind", "I found a cheaper one elsewhere", "it doesn't look good on me", etc.
Damage caused after wearing – drops, chemical exposure, sun exposure, or improper care.
Custom‑made or engraved items – non‑returnable unless there is a quality issue.
Special Note: Every agate is unique. Those "imperfections" are precisely its natural ID. We have clearly stated this in our product descriptions and store announcements. By placing an order, you acknowledge that you understand and accept these natural characteristics.
3. Return/Exchange Process
If your order meets the conditions in Section 1, please follow these steps:
Contact us within 7 days of delivery via [your customer service WeChat/phone/store chat tool] with your order number, photos/videos of the issue, and a brief description.
Get a reply – we will respond within 3 days with the return address and instructions.
Pack securely – use the original packaging or equivalent secure packaging to ship the item back, ensuring no secondary damage during transit.
Return shipping costs:
If the return/exchange is our fault (wrong item sent, quality issue), we will cover the shipping costs.
If the return/exchange is for non‑quality reasons (only applicable to situations in Section 1, items 1 and 2, with our prior approval), shipping costs are borne by the buyer.
4. Refund Details
After we receive and inspect the returned item, we will issue a refund to your original payment method within 5 business days.
The original shipping fee and return shipping fee are non‑refundable (unless the fault is ours).
If the returned item is damaged in transit due to improper packaging, we reserve the right to deduct a reasonable restocking fee or deny the refund.
5. Quality Verification Guarantee
We do not provide a certificate for our agate (mainly because agate is affordable and we're a humble shop with tight margins 😊).
However, we strongly support third‑party authority testing. If you have doubts about authenticity, you may send the item to a nationally or internationally accredited gemological laboratory (e.g., NGTC, GIA, AIGS). If the test result proves that the item is indeed not agate (inconsistent with our description), we will bear the testing fee and issue a full refund.
6. Sale/Clearance Items
Sale, flash‑sale, or clearance items are non‑returnable and non‑exchangeable (unless damaged during shipping).
For bulk purchase orders , return/exchange terms may differ; please consult our customer service before ordering.
7. Contact Us
If you have any questions or need to initiate a return/exchange, please feel free to reach out:
Friendly Reminder: Natural agate is a gift from the earth – please give it some grace. If you are a "perfectionist," please make sure you can accept natural characteristics before ordering. We treasure every customer and hope every piece finds a true appreciator who loves it. 🙏