🔒 隐私政策
更新日期： 2026年6月
生效日期： 2026年6月
【MIAO AGATE EMPIRE】（以下简称“我们”）深知个人信息对您的重要性，我们将按照法律法规的规定，保护您的个人信息及隐私安全。本隐私政策旨在向您说明，在您访问我们的店铺（包括线上商城、小程序、社交媒体等渠道）及购买商品的过程中，我们如何收集、使用、存储、保护及共享您的个人信息。
请您在使用我们的服务前，仔细阅读并充分理解本政策。如您继续使用我们的服务，即表示您同意我们按照本政策处理您的个人信息。
一、我们收集哪些个人信息
为了完成交易、提供配送及售后服务，我们可能会收集您主动提供或自动生成的以下信息：
1. 订单信息：包括收货人姓名、收货地址、联系电话、订单金额、支付方式、商品详情及订单编号。
2. 支付信息：当您完成支付时，我们会通过第三方支付平台（Paypal、Touch N Go、银行等）获取必要的支付回执，但我们【不存储】您的银行卡号、密码或支付验证码等敏感信息。
3. 浏览与设备信息：当您访问我们的线上店铺时，我们可能会自动收集您的IP地址、浏览器类型、操作系统、访问时间、浏览的页面、搜索关键词等，用于优化您的购物体验。
4. 客服沟通记录：您通过在线客服、电话等方式与我们联系时，我们会保存必要的聊天记录、通话摘要及您提供的图片、视频等，以便处理您的咨询或投诉。
5. 注册账号信息（如有）：若您在我们的平台注册会员，我们会收集您的用户名、手机号码或电子邮箱。
二、我们如何使用您的信息
我们仅会在以下合理且必要的范围内使用您的个人信息：
- 处理您的订单，包括发货、配送、开具发票及售后支持；
- 与您进行必要的沟通，如订单状态通知、物流跟踪、到货提醒、客服回复；
- 优化我们的商品推荐和店铺展示，提升您的购物体验；
- 防范和调查欺诈、恶意退款或其他违法活动；
- 遵守法律法规的强制性要求，如税务、反洗钱等。
> 我们不会将您的个人信息用于任何与本政策无关的目的，除非另行征得您的明示同意。
三、我们如何存储和保护您的信息
1. 存储地点：我们将在马来西亚内存储您的个人信息。
2.存储期限：我们仅在为实现本政策所述目的所必要的最短期限内保留您的信息，除非法律另有规定。订单信息通常保存不少于【3年】。
3. 保护措施：我们采取行业标准的加密技术、访问控制、定期安全审计等措施，防止您的信息被泄露、篡改或丢失。同时，我们会对员工进行数据安全培训，确保只有授权人员才能接触您的信息。
四、我们如何共享、转让和公开您的信息
我们承诺不会向任何第三方出售或出租您的个人信息。但在以下情形中，我们可能会与第三方共享必要的信息：
- 配送服务：将您的收货信息（姓名、地址、电话）提供给合作的物流公司，以便完成发货；
- 支付服务：将订单金额及支付回执信息传递给支付平台，以完成交易结算；
- 第三方技术服务商：如网站托管、数据分析、客服系统等，这些服务商仅在服务范围内接触您的信息，并负有保密义务；
- 法律法规要求：如根据法院传票、行政机关要求等，我们依法向有权机关提供。
除上述情形外，我们不会将您的个人信息转让或公开披露，除非获得您的明确同意。
五、您的权利
您对自己的个人信息享有以下权利：
- 查询与更正：您可以随时联系我们查询我们持有的您的个人信息，并可要求更正不准确的部分；
- 删除：在满足法律规定的情况下，您可以要求我们删除您的个人信息；
- 撤回同意：您可以随时撤回对我们使用您信息的同意，但撤回不影响基于撤回前同意已进行的处理；
- 注销账户：如您注册了账户，您可以申请注销，我们将依法删除相关数据；
- 投诉举报：如您认为我们的处理存在不当之处，您有权向相关监管部门投诉。
如需行使上述权利，请通过【第七部分】的联系方式与我们沟通，我们会在合理时间内（通常为15个工作日内）回复。
六、Cookie及类似技术
我们的线上平台可能使用Cookie和类似追踪技术来改善用户体验，例如记住您的登录状态、购物车内容或偏好设置。您可以根据自己的浏览器设置选择接受或拒绝Cookie，但拒绝后可能影响部分功能的正常使用。我们不会通过Cookie收集您在其他网站的信息。
七、未成年人保护
我们非常重视对未成年人个人信息的保护。如您未满18周岁，请在父母或监护人指导下使用我们的服务。我们不会主动收集未成年人的个人信息，如发现误收集，会尽快删除。
八、隐私政策的更新
我们可能会根据法律法规变化或业务调整适时更新本隐私政策。更新后的版本将在此页面公布，并标注生效日期。如您继续使用我们的服务，即视为接受修订后的政策。我们建议您定期查阅。
九、联系我们
如您对本隐私政策有任何疑问、建议或投诉，或需要行使您的个人信息相关权利，请通过以下方式联系我们：
我们会尽快处理您的请求，并在法律法规规定的期限内予以回复。
> 特别提示： 本隐私政策适用于【MIAO AGATE EMPIRE】所有销售渠道（包括但不限于Shopee、Instagram、facebook、及线下实体店）。为了给您提供统一的服务，我们将按照本政策处理各渠道收集的个人信息。感谢您的信任！
🔒 Privacy Policy
**Last Updated:** June 2026
**Effective Date:** June 2026
**MIAO AGATE EMPIRE** (hereinafter referred to as "we", "us", or "our") understands the importance of your personal information. We are committed to protecting your personal information and privacy in accordance with applicable laws and regulations. This Privacy Policy is intended to explain how we collect, use, store, protect, and share your personal information when you visit our stores (including online stores, mini‑programs, social media channels, etc.) and purchase our products.
**Please read and fully understand this policy before using our services.** By continuing to use our services, you agree that we will process your personal information in accordance with this policy.
1. What Personal Information We Collect
In order to complete transactions, provide delivery and after‑sales services, we may collect the following information that you proactively provide or that is automatically generated:
1. **Order Information**: including recipient name, shipping address, contact phone number, order amount, payment method, product details, and order number.
2. **Payment Information**: When you complete payment, we obtain necessary payment receipts through third‑party payment platforms (PayPal, Touch 'n Go, banks, etc.). However, we **do not store** sensitive information such as your bank card number, password, or payment verification codes.
3. **Browsing and Device Information**: When you visit our online store, we may automatically collect your IP address, browser type, operating system, access time, pages viewed, search keywords, etc., to optimize your shopping experience.
4. **Customer Service Communication Records**: When you contact us via online chat, phone, etc., we may retain necessary chat logs, call summaries, and images/videos you provide, in order to handle your inquiries or complaints.
5. **Registered Account Information (if applicable)**: If you register as a member on our platform, we collect your username, mobile phone number, or email address.
2. How We Use Your Information
We use your personal information only within the following reasonable and necessary scopes:
- Process your orders, including shipping, delivery, invoicing, and after‑sales support;
- Communicate with you as necessary, such as order status notifications, logistics tracking, arrival reminders, and customer service replies;
- Optimize our product recommendations and store display to enhance your shopping experience;
- Prevent and investigate fraud, malicious returns, or other illegal activities;
- Comply with mandatory legal and regulatory requirements, such as taxation, anti‑money laundering, etc.
> **We will not use your personal information for any purposes unrelated to this policy unless we obtain your explicit separate consent.**
3. How We Store and Protect Your Information
1. **Storage Location**: We will store your personal information within **Malaysia**.
2. **Storage Period**: We retain your information only for the shortest period necessary to fulfill the purposes described in this policy, unless otherwise required by law. Order information is generally retained for no less than **[3 years]**.
3. **Protection Measures**: We adopt industry‑standard encryption technologies, access controls, regular security audits, and other measures to prevent your information from being leaked, tampered with, or lost. We also provide data security training to our employees to ensure that only authorized personnel have access to your information.
4. How We Share, Transfer, and Disclose Your Information
We promise not to sell or rent your personal information to any third party. However, we may share necessary information with third parties in the following circumstances:
- **Delivery Services**: Sharing your shipping information (name, address, phone number) with partner logistics companies to complete delivery;
- **Payment Services**: Transmitting order amount and payment receipt information to payment platforms to complete transaction settlement;
- **Third‑party Technical Service Providers**: Such as website hosting, data analytics, customer service systems, etc. These service providers only have access to your information within the scope of their services and are bound by confidentiality obligations;
- **Legal Requirements**: Such as providing information to competent authorities upon court subpoenas, administrative orders, etc.
**Except for the above circumstances, we will not transfer or publicly disclose your personal information unless we obtain your explicit consent.**
5. Your Rights
You have the following rights regarding your personal information:
- **Access and Correction**: You may contact us at any time to inquire about the personal information we hold about you and request corrections to any inaccurate information;
- **Deletion**: Under conditions prescribed by law, you may request that we delete your personal information;
- **Withdraw Consent**: You may withdraw your consent to our use of your information at any time, but withdrawal does not affect processing already carried out based on consent given before withdrawal;
- **Account Cancellation**: If you have registered an account, you may apply to cancel it, and we will delete the relevant data in accordance with applicable laws;
- **Complaint and Reporting**: If you believe that our processing is improper, you have the right to lodge a complaint with the relevant regulatory authorities.
To exercise the above rights, please contact us through the methods provided in **Section 9**. We will respond within a reasonable time (usually within 15 business days).
6. Cookies and Similar Technologies
Our online platforms may use cookies and similar tracking technologies to improve user experience, such as remembering your login status, shopping cart contents, or preference settings. You may choose to accept or reject cookies according to your browser settings, but rejecting them may affect the normal functionality of certain features. We do not collect information about your activities on other websites through cookies.
7. Protection of Minors
We take the protection of minors' personal information very seriously. If you are under 18 years of age, please use our services under the guidance of a parent or guardian. We do not proactively collect personal information from minors; if we discover that such information has been collected inadvertently, we will delete it as soon as possible.
8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time in response to changes in laws, regulations, or business adjustments. The updated version will be published on this page with an updated effective date. **Your continued use of our services after the changes are posted constitutes your acceptance of the revised policy.** We recommend that you review this page periodically.
9. Contact Us
If you have any questions, suggestions, or complaints regarding this Privacy Policy, or if you need to exercise your rights regarding your personal information, please contact us through the following channels:
We will process your request as soon as possible and respond within the time limits prescribed by applicable laws and regulations.
> **Special Notice:** This Privacy Policy applies to all sales channels of **MIAO AGATE EMPIRE** (including but not limited to Shopee, Instagram, Facebook, and physical retail stores). To provide you with a consistent service experience, we will process personal information collected through all channels in accordance with this policy. Thank you for your trust!